Avoiding conflicts by constructive communication
MCC facilitates conversations and dynamics in (complex) group or team dynamics. When people are unable to (re-)connect with each other, facilitation by a third (external) expert in communication and negotiation skills, can make the difference between success and failure. The facilitator plans, guides and manages the group discussions, creating buy-in from everyone who is involved. In addition to facilitation, MCC offers training and workshops teaching these hard “human skills”.
Conflict and confrontation is a natural part of life, both personally and professionally. If conflicts are handled constructively, they may even prove to be beneficial. There is a lot of scientific research that supports the fact that the right kind of conflict fosters efficiency and creativity in group or team discussions. No matter your position or the context of the conflict, constructive communication rules are always needed if you want to avoid conflicts turning personal or relational.
Tips for constructive communication:
- Use “I” and not “You” messages to avoid blaming and accusing your counterpart. Explain how you feel personally.
- Be complete and specific in your message. Share your observations, thoughts, feelings and needs.
- Be as objective as possible, avoid using feelings as a weapon.
- Be tough on the issue, soft on the person. Search for solutions.
- Focus on the future and the solution, don’t dwell on the past.
- Pay attention to your body language as well as to your emotions, resolve negative feelings instead of letting them grow into grudges.
- Don’t be offensive, instead ask for feedback.
- Don’t shut down, speak out and give your version (your truth)